Store Policy

Galeria Caballito de Mar offers either limited edition or one-of-a-kind art. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a partial replacement credit or partial refund. Please keep in mind that we are being as cooperative as we possibly can be given the financial limitations of our small gallery and our commitment to the artists we represent.

We are a small gallery that operates on very low profit margins. Our mission is to help Mexican artists have a sustainable life with stable working conditions. We do not have the resources to refund expensive shipping costs either to or from you.

If you decide to return the art you purchased; however, please follow these instructions:

Email us at returns@galeriacaballitodemar.com with your order number and specific reason for the return. We will get back to you to discuss your request. We will email you a Return Authorization number and form to be filled out and included with your return, and a prepaid return shipping label. The costs for shipping both to and from you will be deducted from your refund which affects the amount we can refund or offer in exchange credit.

Pack the artwork in the original tube or box with the completed Return Authorization form, along with the packaging materials and certificate of authenticity that were included in the original package.

 

No return can be accepted without the proper paperwork. Artwork needs to be in perfect condition in their original packaging to qualify for returns. All discounted and sale items are final and non-refundable.
 

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