Shipping to you is free for our 7-10 business day delivery. If you request a faster delivery (3-4 business days), there is an additional shipping fee that varies depending on the size and weight of the artwork you ordered. Regrettably, we are not able to pay for return shipping.
Your order is insured for the full amount minus the cost of shipping which cannot be recovered.
Returns / Exchanges
If you are not satisfied with your purchase, you may return it within 30 days of receipt for a partial credit or partial refund. Please keep in mind our mission is to help Mexican artists have a sustainable life with stable working conditions. We do not have the resources to refund expensive shipping costs either to or from you.
If you decide to return the art you purchased; please follow these instructions:
Email us at email@example.com with your order number and specific reason for the return. We will contact you to discuss your request and email you a Return Authorization number and form to be filled out and included with your return, and a prepaid return shipping label.
All shipping costs both to and from you will be deducted from your choice of a refund or gallery credit which can be used to purchase a different piece of art.
Pack the artwork in the original tube or box with the completed Return Authorization form, along with the packaging materials and certificate of authenticity that were included in the original package.
No return can be accepted without the proper paperwork. Artwork needs to be in perfect condition in their original packaging to qualify for returns. All discounted and sale items are final and non-refundable.
Lost / Damaged
If your order is lost, delayed or arrives in unsatisfactory condition, we will respond within 2 business days after you contact us at: firstname.lastname@example.org.
If the art is damaged, please do the following:
1. Take a digital photo of the damaged art and a second photo of the original shipping container.
2. Attach photos to your email: email@example.com. Please describe the damage and leave a phone number and email for us to contact you.
3. Please keep the shipping container, all packing materials and the damaged piece for the shipper who will want all of these before processing an insurance claim.
Only the value of the artwork is insured. Shipping costs are not refundable.